Combenia is the innovative platform that allows you to automate all stages of assisted selling, both B2B and B2C, through three modes: physical, remote and self-service, offering the best integrated customer experience.
Thanks to Combenia, brands can optimise their sales operations, in a complete and flexible way, adapting to the different needs of the modern market.
The suite’s administration console, powered by artificial intelligence, harmonises the various actors and modules into a single ecosystem, allowing brands to manage and coordinate all activities in a single solution.
Combenia facilitates interactions between brands, sales assistants/sales agents, wholesalers and B2B and B2C end customers, ensuring seamless communication across all touch points and enabling brands to deliver a seamless omnichannel experience.
A single point of control to optimise assisted sales across multiple channels. This centralised management allows brands to monitor the performance of each channel in real time, coordinate the activities of sales assistants and sales agents, and quickly adapt sales strategies.
The platform allows customers to be managed wherever they are through three assisted selling modes: in-store, remote and self-service. This flexibility allows brands to maximise customer interaction, thereby optimising business opportunities.
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B2B module enabling sales agents to automate sales activities such as contact management, order tracking and reporting, increasing agent efficiency and optimising the entire sales process.
B2C module for sales assistants to deliver highly personalised experiences, increasing the loyalty of your end customers and boosting in-store sales.
B2B and B2C module that optimises remote sales management, ensuring interactions as effective as in-person, thanks to innovative artificial intelligence-based solutions.
B2B module offering business customers an intuitive platform to place orders in real time, consult purchase history and track shipments with ease.
B2C module that simplifies the engagement of end customers, thanks to different communication channels: chat, instant messages (e.g. whatsapp), calendar and QR code, improving the brand interaction experience and increasing sales.
DS Group supports sales activities through a multi-platform and multi-device solution, which can be integrated with company management software.
All in one management
Optimize the management of sales agents’ order entry and return processes, from a single device.
Up-to-date content
Easily view catalogues, price lists and data that are always kept up-to-date on product availability.
Sales monitoring
Monitor sales and performance in real time.
Distance Sales is a new assisted and customized purchasing dynamics, the best of the shopping experience halfway between a physical store and an e-commerce.
Convenient and efficient interaction
A new digital selling ceremony for your brand that does not replace but rather supplements what takes place in-store. A unique and convenient customer experience.
Endless Aisle
Sales assistants can display the entire catalogue, access additional and digital information and create ad hoc looks for the customer.
Payment and delivery
The Distance Sales process ends with online payment and home delivery or pick up at the customer’s store of choice.
A tailor-made solution to cater to customers’ need for efficiency and competitiveness, thanks to the integrated use of Artificial Intelligence.
AI for business
Over 15% of customer relationship services are managed by artificial intelligence-based software.
Increased ROI
Investments in Artificial Intelligence result in increased competitiveness and a significant ROI.
4 solutions
Our four main AI solutions are: speech recognition, chatbots (intelligent virtual assistants), computer vision and predictive analytics.
DS Group are leaders in the design and development of software tailored to each mobile business process.
Sales activities
Our Mobile Solutions enable sales agents to always be present in the most pertinent contact times with customers, both physically and remotely.
On-field operations
The solutions allow on-field personnel to carry out operational activities directly on mobile devices.
Customer oriented
The Mobile Solutions include B2C solutions for end consumers, to manage the relationship and interaction between customer and company.
The offering of DS Group also includes the most advanced Data Analytics tools, to acquire and process company data.
Driving strategy
Through Data Analytics processes, DS Group provides customers with reports and indicators that aid them in better promoting their business.
Business Intelligence and Business Analytics
The combination of these two assets optimizes the information needed to reach business objectives, improving customer satisfaction.
Microsoft Power BI
Our Data Scientists are specialized in the use of Microsoft Power BI to transform large amounts of data into strategic information.